Innovating the Austrian energy market with Spotty Smart Energy Partner

energy electricity smart charging user experience innovation

Antud lugu on saadaval ainult inglise keeles

Spotty Smart Energy Partner GmbH, an Austrian energy provider, partnered with Codeborne to enhance their services and bring innovative energy solutions to the market

In collaboration with Spotty, we transformed their system, enhancing both customer and back-office interfaces to improve the overall user experience across Austria.

Spotty’s vision: revolutionizing energy in Austria

Spotty is a smart energy provider in Austria, offering electricity at the EPEX SPOT market price, focusing on the best user experience and foster transparency in the whole industry.

“In Austria, the monitoring of energy prices in line with market prices is on the rise, and SPOT packages are what differentiate Spotty from other energy suppliers. Our ambition in the Austrian/European energy market is to grow while offering holistic energy supply and management service,” says Harri Mikk, Managing Director and Founder of Spotty.

Challenges in the Austrian energy market

The Austrian electricity market is known for its complex messaging protocols between participants, where the lack of clear electronic customer identification often leads to cumbersome processes that hinder automation. Spotty’s legacy system involved extensive manual work, making the onboarding process challenging for both users and back-office staff.

Codeborne’s role: enhancing efficiency and user experience

To support Spotty’s mission, Codeborne brought over 15 years of experience in developing large-scale, mission-critical energy systems. Our work includes projects like data warehouses, smart metering for detailed energy consumption tracking, comprehensive Customer Information Systems, and Virtual Power Plant solutions.

In collaboration with Spotty, one of our main objectives was to automate processes and create flexible systems that could scale the business without increasing back-office costs. We also focused on enhancing the user experience by building an engaging customer app. Together, we upgraded Spotty’s system, improving both customer and back-office interfaces to enhance the user experience across Austria. Codeborne streamlined customer onboarding, billing, debt management, financial reporting, and sales processes.

Smart charging: maximizing savings for users

As part of the holistic energy supply and management app, we introduced Smart Charging, allowing users to automatically charge their electric vehicles during optimal hours based on real-time market prices, providing additional savings.

Intercultural collaboration: driving innovation together

The collaboration also highlighted the value of intercultural exchange, where diverse perspectives led to innovative ideas. This resulted in exciting product features that make it easier for users to manage their electricity consumption, turning a previously passive experience into an engaging one.

Looking forward: what’s next for Spotty and Codeborne?

Spotty and Codeborne’s partnership continues to grow, with ongoing efforts to further improve and expand the solutions offered. Together, we are setting new standards in the Austrian energy market, paving the way for a more efficient, transparent, and user-friendly energy future.